786up Privacy Policy

Who We Are

786up ("786up", "we", "us", "our") is Pakistan's premier online casino and sports betting destination, accessible at 786up.org. We offer a comprehensive range of products including cricket betting, PSL match odds, live dealer casino games, slot games, crash games including Monster Crash, and blackjack — all designed for the Pakistani market and accessible to players across Karachi, Lahore, Islamabad, Faisalabad, and beyond.

786up operates under an international gaming licence. As a licensed gaming operator, we are subject to strict regulatory obligations regarding the collection, processing, and protection of player personal data. This Privacy Policy describes how we fulfil those obligations and how they protect you as a player on the 786up platform.

For all data protection matters, you may contact us at: [email protected]

Personal Data We Collect

786up collects the following categories of personal data from players and visitors to the platform:

Identity & Contact Data

Financial Data

Technical & Usage Data

How We Collect Your Data

786up collects personal data through the following channels:

• Direct registration: When you create a 786up Account by completing the sign-up form, you provide your name, date of birth, email address, mobile number, and residential address directly to us.
• KYC verification: When you submit identity documents — such as your CNIC or passport — to complete our Know Your Customer verification process prior to withdrawal.
• Deposits and withdrawals: When you transact through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, USDT, or SadaPay, payment data is collected and processed by our payment service providers and shared with us to the extent necessary to complete the transaction.
• Platform usage: Automatically, as you browse the 786up platform, place bets, play casino games, or interact with the live chat support widget. Technical data including your IP address, device fingerprint, and session activity is collected via server logs and first-party cookies.
• Support interactions: When you contact our customer support team by email or live chat, the content of those communications is recorded and retained.
• Third-party verification services: Identity verification platforms we use to confirm your age and identity may share verification results with us as part of the KYC process.

Why We Use Your Personal Data

786up uses the personal data it collects for the following specific purposes:

786up does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where algorithmic tools are used to flag accounts for responsible gaming review or fraud investigation, a member of our compliance team reviews all material decisions before action is taken.

Legal Basis for Processing

786up processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing necessary to provide the 786up platform to you, including account management, game provision, and payment processing. Without this processing, 786up cannot deliver its services to you.
• Legal Obligation: Processing required to comply with our obligations under our international gaming licence, including KYC identity verification, anti-money laundering (AML) monitoring, and regulatory reporting to our licensing authority.
• Legitimate Interests: Processing that serves our legitimate business interests — including fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your privacy rights.
• Consent: Processing for which you have given explicit, freely given, specific, and informed consent — such as receiving marketing communications from 786up by email or SMS. You may withdraw consent at any time.

Sharing Your Personal Data

786up does not sell, rent, or share your personal data with third parties for their own commercial purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa/Mastercard network, USDT processing providers, and SadaPay receive only the financial and identity data necessary to process your transactions securely.
• Identity verification services: Third-party KYC and age verification platforms receive your identity documents and biometric data solely to verify your identity in accordance with our licence obligations.
• Game content providers: Casino game studios whose titles are hosted on the 786up platform may receive anonymised session data (e.g., bet amounts, game outcomes) for the purpose of jackpot calculation and game integrity auditing. They do not receive your name, contact details, or payment information.
• IT and hosting providers: Cloud infrastructure and data hosting providers store your data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Regulatory authorities: Our licensing authority and any other competent regulatory or law enforcement body may receive your data where we are legally required to report, or where we suspect fraud, money laundering, or other criminal activity involving your account.
• Professional advisers: Legal, accounting, and compliance advisers acting in a professional capacity may access data as necessary, under obligations of professional confidentiality.

Cookies & Tracking Technologies

786up uses first-party cookies and similar tracking technologies on its platform to deliver a functional, secure, and personalised experience. We do not use third-party advertising trackers or cross-site behavioural advertising cookies.

The cookies used on the 786up platform fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your 786up session, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences — such as your preferred currency display, language settings, and notification preferences — so you do not have to reconfigure them on each visit.
• Analytics Cookies: First-party analytics cookies help us understand how players navigate the 786up platform — which pages are most visited, where users drop off during registration, and how different features are used. This data is aggregated and anonymised. No individual player is identified in analytics reports.
• Responsible Gaming Cookies: Used to store your active deposit limits, loss limits, and session time limit settings locally, so these controls take effect immediately when you access the platform.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the platform. Disabling functional or analytics cookies will not prevent you from using 786up but may affect your experience.

Data Retention

786up retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and our gaming licence obligations. The following retention periods apply:

Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Where anonymised data is retained for aggregate statistical analysis, it no longer constitutes personal data.

Your Data Protection Rights

As a registered player on the 786up platform, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team:

• Right of Access: You have the right to request a copy of all personal data that 786up holds about you. We will provide this within 30 days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our overriding legal obligations — in particular, AML and gaming licence requirements that mandate retention for a fixed period post-account closure.
• Right to Restriction: You may request that 786up restricts processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it to another controller where technically feasible.
• Right to Object: You may object to processing based on legitimate interests at any time. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Children & Minors

786up is strictly an adult platform. All players must be 21 years of age or older to register, deposit, and play. The 786up platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.

Age verification is a mandatory step in the KYC process. Where 786up has reason to believe that a registered account belongs to a player under the age of 21 — whether identified through KYC documents, support interactions, or other signals — the account will be suspended immediately pending investigation. If underage use is confirmed, the account will be permanently closed and all data processed in relation to that account will be deleted or retained only as required by applicable law.

Security Measures

786up implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your browser or device and the 786up platform is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal data — including identity documents, payment details, and account credentials — is encrypted at rest in our database using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised 786up personnel on a strict need-to-know basis. All internal access is logged and auditable.
• Two-factor authentication: Internal systems that process player personal data require multi-factor authentication for all staff access.
• Penetration testing: 786up conducts regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident response: 786up maintains a documented data breach response plan. In the event of a confirmed breach, we will notify affected players and, where required, the applicable regulatory authority within the timeframes mandated by our gaming licence.

While 786up takes all reasonable and practicable steps to secure your data, no system is completely immune to risk. Players are encouraged to use a strong, unique password for their 786up Login account and to enable two-factor authentication where available.

International Data Transfers

786up operates under an international gaming licence, and as a result, some of your personal data may be processed in countries outside Pakistan. This may occur when data is processed by our hosting infrastructure, payment processors, or identity verification partners who operate servers in other jurisdictions.

Where your personal data is transferred internationally, 786up ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our gaming licence obligations. These safeguards include:

• Transferring data only to countries with an adequate level of data protection as recognised by the applicable regulatory framework.
• Implementing standard contractual clauses or equivalent binding agreements with all third-party processors who handle data in other jurisdictions.
• Conducting transfer impact assessments where required to verify that recipient countries offer adequate protection in practice.

You may request details of the specific safeguards applied to any international transfer of your personal data by contacting us at [email protected].

Marketing Communications

786up may send you marketing communications about promotions, bonuses, new games, PSL special offers, and other platform news — but only where you have given your explicit consent to receive such communications at the time of registration or through your account preferences.

Marketing communications from 786up may be delivered by the following channels, subject to your consent:

• Email to your registered email address
• SMS to your registered mobile number
• In-platform notifications displayed when you are logged in to your 786up account

You may withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email sent by 786up
• Updating your communication preferences in your 786up account settings
• Contacting our support team at [email protected] with the subject line "Unsubscribe Request"

Changes to This Privacy Policy

786up reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations, or the way we operate our platform. All updates will be posted on this page with a revised "Last Updated" date at the top of the document.

Where changes are material — meaning they significantly affect how we collect or use your personal data, or the rights available to you — 786up will notify registered players by email and/or by displaying a prominent notice on the platform upon your next login. We recommend that you review this Privacy Policy periodically.

Your continued use of the 786up platform following notification of any material change constitutes your acknowledgement of the updated Privacy Policy. If you do not accept the updated terms, you must cease using the platform and may request account closure by contacting our support team.

Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 786up processes your personal data, please contact our data protection team using the details below. We are available around the clock and support players across Karachi, Lahore, Islamabad, Faisalabad, and all regions of Pakistan.

• Email: [email protected]
• Subject line for privacy matters: "Privacy Enquiry — [Your Account Username]"
• Response time: We aim to respond to all privacy-related enquiries within 5 business days, and to all formal data rights requests within 30 calendar days.
• Live Chat: Available 24/7 via the chat widget on the 786up platform after login.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the data protection supervisory authority or dispute resolution body associated with our gaming licence jurisdiction. Details of this authority will be provided upon request.